Our warranty is as functional and reliable as our products. We design and manufacture our products to provide you with sustained satisfaction and all BRAHMA® products are guaranteed for material and workmanship defects.
In the unlikely event of a quality problem caused by an unjustified material or workmanship defect, we will promptly repair your product at our expense or replace it if it cannot be repaired. All we require is that you return the footwear with the sales slip proof of purchase to the store where you made your purchase and the store attendant will take care of your claim within a reasonable period of time. If you bought your product on our online store Brahma.co, you must send it to the sender address with a letter explaining the reason for the change.
Our guarantee is not unconditional or indefinite for the life of the product. BRAHMA® products are made from the finest materials available under rigorous manufacturing standards supported by our ISO 9001:2015 management system certified by BUREAU VERITAS QUALITY INTERNATIONAL.
Nonetheless, like any other product, our products are not indestructible and therefore our warranty does not cover product damage resulting from abuse, miss-treatment, improper use, or normal wear and tear.
You will find that we apply the same standard of excellence to our customer service as we do to our products.
Give proper care and maintenance to your BRAHMA® products and enjoy it. It’s an excellent quality product.
BRAHMA® products use the latest state of the art technology leathers with the best quality specifications. Nevertheless, all leathers require proper care and maintenance in order to sustain a good performance and appearance.Because leather is an animal byproduct you can expect to find slight surface imperfections and color shade differences as a normal occurrence.