While you can check out as a guest, by creating an account you will get the perks of being a Brahma insider. As a registered user, you will be able to save your favorite products and build a wishlist, save your billing and shipping info for future purchases, and receive emails with FYIs on all the fun stuff: exclusive sales, new arrivals, invites to exclusive events, fresh content, and more…

You just need to go to Brahma.co (hint: you're already here) and click on the "Join" link at the top right corner. It will only take a few seconds to sign up. Your information will be processed in accordance with our Data Processing Policy.

Don’t worry, happens to the best of us! Just click on the “forgot my password” link on the Login page and we will provide you with instructions to change your password.

Absolutely - nothing to be worried about! We have tons of technical encryption things in place so that your payment is secure and your details remain private. For the techno geeks out there – we use the Comodo SSL security certificate protocol. This certificate guarantees that all your personal data is safe.

Shipping is free for orders over $99,900 COP. For any order below this amount, you will need to cover the shipping costs. In the case of returns or exchanges, please note that you must cover the shipping cost to our facilities, and we will handle the cost of shipping the exchanged product back to you.

Through our payment platform PAYU, we accept credit cards, debit cards via PSE, and cash payments through Efecty. Additionally, we offer financing options through Sistecredito or Addi.

We thought of that, so you can pay at any Efecty collection points from anywhere in the country (Colombia). At the time of purchase, simply select one of these methods, and we’ll guide you through the process. If you prefer, you can also pay with Nequi or Daviplata by selecting the "Bank Transfer" payment method.

Don’t give up! Check again in a few days; for some items, we are constantly restocking. You can also send us an email at sac@brahma.co or contact us via WhatsApp at +57 3002483180 , and we’ll help you check availability and locate the product you want.

Don’t worry. First, make sure all details are filled out correctly, including your name, address, and payment information. Still not working? It could be a technical issue. Contact us on WhatsApp at +57 3002483180 or email us at sac@brahma.co, and we’ll assist you in solving the problem.

Sometimes our emails go straight to your junk mail folder. We know, it makes us sad :( If it’s not there, chances are the order didn’t go through, so send us an email at sac@brahma.co or chat with us online, and we’ll investigate.

We dispatch orders from Monday to Friday during business hours only and do not operate on weekends or public holidays. Orders generally arrive within 5 to 10 business days. These delivery times are subject to the requested delivery location, product availability, and the sales season of year. You can also check the status of your delivery using the tracking number assigned to your order. For more information, you can email us at sac@brahma.co or message us on WhatsApp at +57 3002483180 .

However, since our delivery processes are carried out by independent courier companies, delays, losses, or other external events may occur, causing additional delivery time. In such cases, we will keep you informed about the status of your delivery. Please note that we currently do NOT offer in-store pickup or delivery for physical stores, so we recommend placing your order well in advance to ensure you receive it on time.

If you placed your order as a guest and want to track it, click here. If you are a registered user, simply log into your Brahma account and click on "Order History". You will be able to see the tracking number assigned to your order and check its status on the courier’s website at coordinadora.com. For additional questions, you can email us at sac@brahma.co or message us on WhatsApp at +57 3002483180 .

Yes. However, we only promise free shipping to your home. If you wish to return the product, it must be in the exact same condition in which you received it (completely new). You will receive full credit for your purchase once we verify that it is in its original condition. Contact us at sac@brahma.co or via WhatsApp at +57 3002483180 , and we’ll start the process. Please note that you will need to cover the shipping cost to return it to our warehouses, while we will cover the cost of shipping the new product to your home. The exchange process may take 5 to 10 business days, depending on the availability of the desired product and the delivery location.

Keep in mind that it is NOT possible to make product exchanges in our brand’s physical stores. You must always carry out the process through our online customer service channels.

If you wish to withdraw your purchase, you can do so without any problem and request a refund, as long as you do so within 5 business days from the date you made your purchase and/or received your product at home. Send us an email at sac@brahma.co or message us on WhatsApp at +57 3002483180 , and we will guide you through the process.

Well, this rarely happens, we assure you! The best thing to do is to send us an email at sac@brahma.co or message us on WhatsApp at +57 3002483180 and include pictures of the product. If the product is in perfect condition and unused, we will cover the return shipping and provide a refund. However, if the item has been used, it will go through a warranty process where our technical department will evaluate the product and either repair or replace it depending on the defect and its causes. For more information on our warranty policy, you can consult it at the following link: Warranty Policy.

Coordinadora is our official shipping partner. As soon as your order is ready at our warehouses and handed over to the courier, you can track it using the tracking number assigned to your order. You can check the status through their website at coordinadora.com. Orders generally arrive within 5 to 10 business days. Variations in delivery times are subject to the requested delivery location, product availability, and the time of year.

Please note that the courier is independent of our company, so delays, losses, or other unforeseen events may occur, resulting in additional delivery time. In such cases, we will keep you informed about the status of your delivery and work with the courier’s support team to find a solution.

Haven’t received it yet? Try using the courier Coordinadora’s tracking number, but if it doesn’t work, please send us an email at sac@brahma.co or message us on WhatsApp at +57 3002483180 , and we will investigate.

The electronic invoice will be generated once we complete the billing and preparation of your online purchase. This process takes place before the order is handed over to the courier. If you notice that you have not received the invoice after this process, please check your email’s spam folder, as it may have been delivered there. Also, ensure that you have entered your email address correctly in your order details.

If, after these checks, you still cannot find your electronic invoice, send us an email at sac@brahma.co or message us on WhatsApp at +57 3002483180 , and we will assist you.

For purchases with shipping to other countries, you can email us at sac@brahma.co or message us on WhatsApp at +57 3002483180 , and we’ll provide you with more details.

Visit our warranty section here for more details, but in summary, we cover all manufacturing defects.

To request a warranty process for purchases made through our website, send us an email at sac@brahma.co or message us on WhatsApp at +57 3002483180 , and we will guide you through the steps. Please note that warranty requests for online purchases are NOT accepted through physical stores.

If you made your purchase directly at a physical store, you can go to that store, and they will guide you through the warranty request process.

The harsh truth is that some people out there try to copy us. They say imitation is the sincerest form of flattery, right? It’s hard to identify a counterfeit without knowing the details of a product, so the best way is to purchase your Brahma products through our website or at any of our authorized stores, including Brahma Concept, AKA, Éxito, Spring Step, and Calzatodo.

However, if you have doubts about the originality of a product and/or its availability through third-party channels like Mercado Libre, Dafiti, Falabella.com, Agaval, or others, send us an email at sac@brahma.co or message us on WhatsApp at +57 3002483180 . We’ll help you validate your concerns. Be sure to attach photos or other available information to your query so we can clarify your doubts.

The Brahma brand in those countries does not belong to our company. If you notice, you won’t find the product you purchased on our website. That’s because we didn’t make it. We suggest you visit the store where you bought your shoes and place your claim with them.

Just send us an email at sac@brahma.co. To make it easier for us to get back to you, please include in your email: Name, contact phone number, Country/City/Town where you are located, and details of your request.

Thanks for your interest in being part of our catalog sales network. Please share your contact information with us through the following link and we will contact you soon.

You can escalate your case through our email sac@brahma.co, and we will forward it to the responsible department for review and resolution. Please remember to include your contact details, the date the issue occurred, and, if possible, a copy of the purchase receipt. If you do not have the receipt, please specify the name and location of the physical store. Additionally, provide details of the situation you wish to report.

We are excited that you want to be part of our team! Send your resume to sac@brahma.co and briefly tell us what type of positions you are interested in. From there, we will forward your information to the appropriate department so they can consider you for future selection processes that match your profile and/or experience.