FAQs

Below are some of the most frequently asked questions about Brahma. If you don’t find an answer to your question, you can email sac@brahma.co with ideas, feedback, and questions not covered here. We’d love to hear from you!

Why should I join/create an account?
While you can check out as a guest, by creating an account you will get the perks of being a Brahma insider. As a registered user, you will be able to save your favorite products and build a wishlist, save your billing and shipping info for future purchases, and receive emails with FYIs on all the fun stuff: exclusive sales, new arrivals, invites to exclusive events, fresh content, and more…
How do I set up my account?
Just go to Brahma.co (hint: you’re already here) and click on the link at the top right. It only takes a few seconds to register. Your information is safe with us, we take your privacy very seriously.
What do I do if I forgot my password?
Don’t worry, happens to the best of us! Just click on the “forgot my password” link on the page and we will provide you with instructions to change your password.
Is it safe to shop on here?
Absolutely - nothing to be worried about! We have tons of technical encryption things in place so that your payment is secure and your details remain private. For the techno geeks out there – we use the Comodo SSL security certificate protocol. This certificate guarantees that all your personal data is safe.
Is shipping free?
Shipping is on us for orders above $99,900 (COP). Anything under that you’ll need to shell out that extra cash.
How can I pay?
We accept most major credit cards. You can also pay with debit cards through PSE, and with cash using Efecty or in Baloto outlets nationwide (in Colombia).
I want to buy something on your site, but I have no credit or debit card. What do I do?
We thought of that, which is why you can pay using Efecty or in Baloto outlets nationwide. At the time of purchase simply choose the Efecty or Baloto method of payment and we’ll walk you through the rest.
What do I do if a size is not available?
Don’t give up! Check back in a few days, we are constantly restocking. You can also send us an email to sac@brahma.co, and we’ll keep on the lookout for your product and let you know when it’s in stock.
I’m getting an error when trying to place my order, help!
Not to worry. First, check you've filled all the details out properly including your name, address and payment info. Still not working? It might be the computer system. Email us at sac@brahma.co and we'll see if we can track down the problem.
I didn’t get a confirmation email when I made a purchase. What should I do?
Sometimes our emails go straight to your junk mail folder. We know, it makes us sad :( If it’s not there, chances are the order didn’t go through, so send us an email at sac@brahma.co or chat with us online, and we’ll investigate.
When will I receive my order?
It's coming, promise! We ship orders on Mondays - Fridays, during office hours only, and we don't operate on public holidays. Order usually arrive within 3-8 business days.
How can I track my order?
If you checked out as a guest and would like to track your order, click here . If you’re a registered user, simply log into your Brahma account, visit your account page, and click on Order History. You will be able to see the tracking number for your order and click through to track its status.
I got my product but it doesn’t fit. Can I return it?
Yes. The only caveat is we only promise free shipping one way, and that way is to you. If you want to return it, the product must be in exactly the same condition you got it (brand new), and you will receive a full credit for your purchase once we get it and check it out. Just contact sac@brahma.co and we’ll get the ball rolling.
I received a faulty item, what do I do?
Ahh this is so awkward, it rarely happens we promise! Ok so the best thing to do is email us at sac@brahma.co with pictures of the issue. If the product is in perfect condition and unused, we will cover the return shipping and provide a refund, but if is already used, we will repair it or replace it depending on the defect.
Who ships my order?
Servientrega is our official shipping partner. As soon as your order ships, we’ll provide you with a tracking number. If you want to ship internationally, we’ll figure out the best company and method to your location.
It’s been 5 business days since I placed my order, and I still don’t have it. Where is it?
Hasn’t it turned up yet? What a bummer. Try tracking it with Servientrega, but if you can’t, email us at sac@brahma.co and we’ll investigate.
Do you ship internationally?
We’re currently only set up to ship to Colombia, but we will be introducing international shipping soon. If you can’t handle the wait, email us at sac@brahma.co and we’ll work our magic to deliver our products to your corner of the world.
How does your warranty work?
Check out our warranty section here for full details, but in short, we cover all manufacturing defects. That said, if you wear out your shoes while sand skiing in African dunes being chased by a herd of wild buffalo, it’s on you (but send us the footage, that sounds awesome).
Is there a way to know if a Brahma product is counterfeit?
The raw truth is that there’s people out there that knock us off, point blank. Imitation is the sincerest form of flattery, right? It’s tough to understand what’s a counterfeit without understanding the ins and outs of a product, so your best bet is to buy your Brahma products online, or in any of our authorized stores including, Brahma Concept, AKA, Exito, Spring Step, Calzatodo, and all the other stores listed on our store finder.
I bought a pair of Brahma shoes in the United States or Canada and I’m having issues. What do I do?
The Brahma brand in those countries does not belong to our company. If you notice, you won’t find the product you purchased on our website. That’s because we didn’t make it. We suggest you visit the store where you bought your shoes and place your claim with them.
I love your brand, and want to be a part of it. How can I find out more?
Just send us an email at sac@brahma.co. Make sure to include all possible details of how you want to be involved, and we’ll take it from there.