Below are some of the most frequently asked questions about Brahma. If you don’t find an answer to
your question, you can email firstname.lastname@example.org with ideas, feedback,
and questions not covered here.
We’d love to hear from you!
Why should I join/create an account?
While you can check out as a guest, by creating an account you will get the perks of being a Brahma
insider. As a registered user, you will be able to save your favorite products and build a wishlist,
save your billing and shipping info for future purchases, and receive emails with FYIs on all the fun
stuff: exclusive sales, new arrivals, invites to exclusive events, fresh content, and more…
How do I set up my account?
Just go to Brahma.co (hint: you’re already here) and click on the
link at the top right. It only
takes a few seconds to register. Your information is safe with us, we take your privacy very seriously.
What do I do if I forgot my password?
Don’t worry, happens to the best of us! Just click on the “forgot my password” link on the
and we will provide you with instructions to change your password.
Is it safe to shop on here?
Absolutely - nothing to be worried about! We have tons of technical encryption things in place so that
your payment is secure and your details remain private. For the techno geeks out there – we use the
Comodo SSL security certificate protocol. This certificate guarantees that all your personal data is safe.
Is shipping free?
Shipping is on us for orders above $99,900 (COP). Anything under that you’ll need to shell out that
How can I pay?
We accept most major credit cards. You can also pay with debit cards through PSE, and with cash using
Efecty or in Baloto outlets nationwide (in Colombia).
I want to buy something on your site, but I have no credit or debit card. What do I do?
We thought of that, which is why you can pay using Efecty or in Baloto outlets nationwide. At the time
of purchase simply choose the Efecty or Baloto method of payment and we’ll walk you through the rest.
What do I do if a size is not available?
Don’t give up! Check back in a few days, we are constantly restocking. You can also send us an email
, and we’ll keep on the lookout for your product
and let you know when it’s in stock.
I’m getting an error when trying to place my order, help!
Not to worry. First, check you've filled all the details out properly including your name, address
and payment info. Still not working? It might be the computer system. Email us at
we'll see if we can track down the problem.
I didn’t get a confirmation email when I made a purchase. What should I do?
Sometimes our emails go straight to your junk mail folder. We know, it makes us sad :( If it’s not there,
chances are the order didn’t go through, so send us an email at
or chat with us online, and
When will I receive my order?
It's coming, promise! We ship orders on Mondays - Fridays, during office hours only, and we don't
operate on public holidays. Order usually arrive within 3-8 business days.
How can I track my order?
If you checked out as a guest and would like to track your order, click
. If you’re a registered
user, simply log into your Brahma account, visit your account page, and click on Order History.
You will be able to see the tracking number for your order and click through to track its status.
I got my product but it doesn’t fit. Can I return it?
Yes. The only caveat is we only promise free shipping one way, and that way is to you. If you want
to return it, the product must be in exactly the same condition you got it (brand new), and you will
receive a full credit for your purchase once we get it and check it out. Just contact
and we’ll get the ball rolling.
I received a faulty item, what do I do?
Ahh this is so awkward, it rarely happens we promise! Ok so the best thing to do is email us
with pictures of the issue. If the product
is in perfect condition and unused,
we will cover the return shipping and provide a refund, but if is already used, we will repair
it or replace it depending on the defect.
Who ships my order?
Servientrega is our official shipping partner. As soon as your order ships, we’ll provide you
with a tracking number. If you want to ship internationally, we’ll figure out the best company
and method to your location.
It’s been 5 business days since I placed my order, and I still don’t have it. Where is it?
Hasn’t it turned up yet? What a bummer. Try tracking it with Servientrega, but if you can’t, email
us at email@example.com
and we’ll investigate.
Do you ship internationally?
We’re currently only set up to ship to Colombia, but we will be introducing international shipping
soon. If you can’t handle the wait, email us at
and we’ll work our magic to deliver
our products to your corner of the world.
How does your warranty work?
Check out our warranty section here
for full details,
but in short, we cover all manufacturing
defects. That said, if you wear out your shoes while sand skiing in African dunes being chased by a
herd of wild buffalo, it’s on you (but send us the footage, that sounds awesome).
Is there a way to know if a Brahma product is counterfeit?
The raw truth is that there’s people out there that knock us off, point blank. Imitation is the
sincerest form of flattery, right? It’s tough to understand what’s a counterfeit without
understanding the ins and outs of a product, so your best bet is to buy your Brahma products
online, or in any of our authorized stores including, Brahma Concept, AKA, Exito, Spring Step,
Calzatodo, and all the other stores listed on our store finder.
I bought a pair of Brahma shoes in the United States or Canada and I’m having issues. What do I do?
The Brahma brand in those countries does not belong to our company. If you notice, you won’t find
the product you purchased on our website. That’s because we didn’t make it. We suggest you visit
the store where you bought your shoes and place your claim with them.
I love your brand, and want to be a part of it. How can I find out more?
Just send us an email at firstname.lastname@example.org
. Make sure to
include all possible details of how you want
to be involved, and we’ll take it from there.